Through this document, Caribe Pasión S.A.S., a company legally incorporated in accordance with the laws of the Republic of Colombia, identified with NIT No. 901999983 and responsible for the website www.caribepasion.com, hereby establishes the following Terms and Conditions of Use that shall govern the relationships of the users-consumers of this website.

By using our website, the user accepts the terms and conditions established herein and declares that:

They authorize the processing of their personal data in accordance with the provisions of Law 1581 of 2012 and other applicable regulations.
They are of legal age required to make online purchases or act with the authorization of their legal representative.

Caribe Pasión S.A.S. reserves the right to update, modify, or change these terms and conditions at any time, so it is recommended to review this section each time the website is accessed.

Coverage and Delivery Times

Caribe Pasión S.A.S. ships to all municipalities in Colombian territory through its allied carrier(s): Coordinadora.

Delivery times for orders placed through our website may vary between seven (7) and fifteen (15) business days, depending on the recipient's location within Colombian territory.

These deadlines are estimates and may be affected by external factors such as logistical, weather, or transportation conditions.

Changes and Returns Related to Shipping

For purchases made in our stores, the customer has a period of fifteen (15) business days from the delivery of their purchase to request a warranty for their purchase.

Changes and returns of products acquired through the website will only proceed in the following cases:

When the received product arrives in poor condition or presents damages attributable to the shipping process.
When the delivered product is different from the product actually purchased, provided the consumer has proof of the purchase made.

Given that Caribe Pasión S.A.S. products are of natural origin and are intended for skin care, for reasons of hygiene and consumer safety, the use of the product implies the loss of the right to return.

Once the product has been opened, unsealed, or used, it will not be possible to make changes or returns.

Customer Responsibility

It is the customer's responsibility to provide a correct and complete delivery address. Caribe Pasión S.A.S. is not responsible for delays or failed deliveries caused by errors in the information provided by the user.

Caribe Pasión S.A.S. reserves the right to update, modify, or change this policy at any time. For this reason, it is recommended to review this section periodically before making a purchase.

Cart

Shipping Policy