Through this document, Caribe Pasión S.A.S., a company legally incorporated in accordance with the laws of the Republic of Colombia, identified with NIT No. 901999983 and responsible for the website www.caribepasion.com, hereby establishes the following Terms and Conditions of use that shall govern the relationships of the users-consumers of this website.

By using our website, the user accepts the terms and conditions established herein and declares that:

They authorize the processing of their personal data in accordance with the provisions of Law 1581 of 2012 and other applicable regulations.
They are of legal age to make online purchases or act with the authorization of their legal representative.

Caribe Pasión S.A.S. reserves the right to update, modify, or change these terms and conditions at any time, so it is recommended to review this section each time the website is accessed.

Delivery Times

Delivery times for orders placed through our website may vary between seven (7) and fifteen (15) business days, depending on the recipient's location within the national territory. These deadlines are estimated and may be affected by external logistical factors.

Exchanges and Returns

For purchases made in our stores, the customer has a period of fifteen (15) business days from the delivery of your purchase to request a warranty for your purchase.

Exchanges and returns of products purchased through the website will only proceed in the following cases:

When the product received arrives in poor condition or shows damage attributable to the shipping process.
When the delivered product is different from the product actually purchased, provided that the consumer has proof of the purchase made.

Since Caribe Pasión S.A.S. products are of natural origin and intended for skin care, for reasons of hygiene and consumer safety, the use of the product implies the loss of the right to return.

Once the product has been opened, unsealed, or used, exchanges or returns will not be possible.

Payment Methods

Caribe Pasión S.A.S. offers its customers the following payment methods available through its website:

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Refund Times

Once the return is approved, the time for the money to be credited will depend on the payment method used:

Mercado Pago – Debit or Transfer: up to fifteen (15) business days.
Mercado Pago – Credit Card: between two (2) and fifteen (15) business days, depending on the banking institution.
Mercado Pago – Payment Link: between one (1) and seven (7) business days.
Wompi – Debit or Transfer: between one (1) and seven (7) business days.
Wompi – Credit Card: between two (2) and fifteen (15) business days, depending on the banking institution.
Wompi – Payment Link: between one (1) and three (3) business days.

Responsible Party Information

Caribe Pasión S.A.S.
NIT: 901.999.983
Domicile: Cartagena de Indias, Bolívar
Address: Calle 20 N° 16A-17, Barrio Cielo Mar

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Refund Policy