Through this document, Caribe Pasión S.A.S., a company legally incorporated in accordance with the laws of the Republic of Colombia, identified with NIT No. 901999983 and responsible for the website www.caribepasion.com, hereby establishes the following Terms and Conditions of use that shall govern the relationships of the users-consumers of this website.

This Privacy Policy describes how we collect, use, store, and protect personal information in accordance with Law 1581 of 2012 and other applicable regulations in Colombia.

1. Data Controller

The controller of personal data is:

Caribe Pasión S.A.S.
Cartagena de Indias, Colombia
Email: contacto@caribepasion.com

2. Personal Data We Collect

We may collect the following types of personal information:

Identification information

Full name
Identification document
Shipping address
City and country

Contact information

Email
Phone number

Purchase information

Products purchased
Order history
Billing address

Browsing information

When you visit our website, we may automatically collect:

IP address
Browser type
Operating system
Pages visited
Cookies and similar technologies

3. Purpose of Data Processing

Personal data will be used for the following purposes:

Process and deliver orders placed on our website
Manage payments and billing
Send purchase confirmations and shipping notifications
Provide customer support
Send commercial communications and promotions (if authorized by the user)
Improve our products and services
Comply with legal and regulatory obligations

4. Use of Cookies

Our website may use cookies and similar technologies to:

Improve the browsing experience
Analyze website traffic
Personalize content and advertising

The user can configure their browser to block or delete cookies.

5. Transfer of Data to Third Parties

Caribe Pasión S.A.S. may share personal data only when necessary to operate the service, for example with:

Payment platforms
Logistics and transportation companies
Technology providers (e.g., Shopify, marketing or analytics tools)

These third parties may only use the information for the specific purposes of the contracted service and must comply with data protection standards.

6. Information Security

Caribe Pasión S.A.S. adopts reasonable technical, administrative, and organizational measures to protect personal data against:

Unauthorized access
Loss
Alteration
Misuse

However, no electronic transmission or storage system is completely secure.

7. Rights of Data Subjects

In accordance with Colombian legislation, personal data subjects have the right to:

Know, update, and rectify their personal data
Request proof of the authorization granted
Be informed about the use of their data
File complaints with the Superintendency of Industry and Commerce (SIC)
Revoke authorization or request the deletion of their data when appropriate
Access their personal data free of charge

8. Procedure for Exercising Rights

Data subjects may exercise their rights by sending a request to:

[contacto@caribepasion.com]

The request must include:

Full name
Identification document
Description of the request
Contact information

Caribe Pasión will respond within the deadlines established by Colombian law.

9. Authorization for Data Processing

By providing their personal data on our website, the user freely, prior, expressly, and informedly authorizes Caribe Pasión S.A.S. to process their data in accordance with this policy.

10. Modifications to the Privacy Policy

Caribe Pasión reserves the right to modify this policy at any time.
Updates will be published on this page and will be effective upon publication.

11. Contact

If you have questions about this Privacy Policy, you can contact us at:

contacto@caribepasion.com